Hidden treasures of Sumatra Tour 7 Days

Answer: You can book a tour by contacting us directly via phone, email, or by filling out the contact form on our website. Our team of travel experts will advise and assist you in designing a suitable itinerary.

Answer: Absolutely! We understand that every traveler has unique preferences. Golden Trail Travel is happy to customize tour packages to fit your specific needs, interests, and budget.

Answer: Depending on your nationality and the destination, we may provide guidance or assistance with the necessary visa procedures. Please contact us for more detailed information.

Answer: We are committed to delivering authentic and unique travel experiences in Vietnam and Indochina. With a team of knowledgeable local experts, meticulously designed tour packages, and dedicated customer care, we ensure every trip is a memorable journey.

Answer: We will provide you with a detailed checklist of what to prepare, including information on luggage, appropriate clothing for the weather and local culture, essential personal items, and health advice.

Answer: Our cancellation policy will be clearly stated in the terms and conditions when you book a tour. Please refer to this information or contact us for specific details.

Answer: We prioritize the safety and health of our travelers. Before your trip, we will provide information and advice regarding health, travel insurance, and safety measures at the destination.

Answer: Yes, we can arrange tour guides who speak Vietnamese or other common languages (such as English, French, German, Spanish, etc.) upon your request and subject to availability. Please inform us of your language preference when booking your tour.

Answer: We highly recommend all travelers purchase comprehensive travel insurance before departure. While we do not directly provide insurance, we can advise on suitable insurance types and the importance of having coverage during your trip

Answer: We accept various payment methods, including bank transfers, credit cards (Visa, MasterCard, American Express), and some online payment options. Detailed information on payment options and payment schedules will be provided upon confirmation of your tour booking.

Answer: Yes, we have tour options suitable for solo travelers, including group joining tours or specially designed private tours. Please contact us so we can advise on the best package for you.

Answer: We offer many family-friendly tour packages and can adjust itineraries to suit travelers of all ages, including children and seniors. We will advise on the difficulty level, travel time, and activities appropriate for each member of your family.

Answer: You can find customer reviews and testimonials on our website (if a review section is available), social media pages, or reputable travel platforms like TripAdvisor.

Answer: We are committed to practicing responsible and sustainable tourism. We constantly strive to minimize our environmental impact, respect local cultures, and contribute positively to the communities where we operate.

Answer: Your safety is our top priority. Golden Trail Travel has a 24/7 emergency support team. We will provide emergency contact numbers and detailed instructions before your trip. Our guides and local partners are trained to handle emergency situations professionally.

Answer: Absolutely secure. We use highly encrypted online payment gateways and comply with international standards for data security. Your personal and financial information will be strictly protected.

Answer: Yes. Throughout your trip, you will always have the support of your local guide, driver, and Golden Trail Travel's operation team. We will provide a 24/7 support hotline so you can contact us anytime if you have any issues or need assistance.

Answer: Each tour package has clear details on included services (e.g., accommodation, transportation, meals as per itinerary, entrance fees to attractions, tour guide) and exclusions (e.g., international flights, visas, travel insurance, drinks, tips, personal expenses). You will receive a detailed itinerary and an inclusion/exclusion list before confirming your tour booking.

Answer: Our tour group sizes can vary depending on the type of tour. For join-in tours, we try to keep the numbers small to ensure a personalized and comfortable experience. We also offer private tours for families or groups of friends upon request.

Answer: Before departure, you can contact our team of consultants via phone, email, or online chat. We are always ready to answer any questions and help you prepare best for your trip.

Answer: We are strongly committed to sustainable tourism. This is reflected in our collaboration with responsible local partners, supporting local communities, encouraging travelers to respect culture and environment, and minimizing negative impacts on destinations. Our goal is to benefit both travelers and local people.