15 Ng. 100 Đ. Nguyễn Xiển, Thanh Xuân Nam, Thanh Xuân, Hà Nội 100000
15 Ng. 100 Đ. Nguyễn Xiển, Thanh Xuân Nam, Thanh Xuân, Hà Nội 100000
At GOLDENTRAILTRAVEL.COM, we understand and respect the importance of your personal data. This privacy policy and cookie information outlines the data we collect from you and how we process it with the utmost respect for your confidentiality. We encourage you to review the full policy below carefully to learn more.
GOLDENTRAILTRAVEL.COM (collectively, “Golden Trail Travel,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring you are familiar with how we collect, disclose, and use your information.
This policy describes our practices in connection with the information we collect from you, our customers and partners, through various channels:
Our Digital Services: The website (the “Site”), our applications (the “Apps”), and all related services (collectively, our “Services”).
Our Communications: Online channels like emails that link to this policy, as well as offline channels such as in-person interactions at our offices.
Data Processing: The basis on which we process personal data, including data you provide and data we collect, along with your options regarding that data.
By making a booking, making a purchase, or providing us with your personal data, you consent to our processing and storing this information and to its secure transfer. If any term in this policy is unacceptable to you, you have the right to refrain from using our services or providing personal data at any time.
“Personal Data” is any information relating to an identifiable individual. We may collect the following types of personal data:
Contact Information: Name, title, email address, phone number, physical address, and company affiliation.
Travel Details: Your credit/debit card information, registered bank address, frequent flyer and travel program affiliations.
Preferences and Demographics: Accommodation requests (e.g., room type), personal preferences (e.g., amenities, language), interests, hobbies, ages of children or companions, and demographic information.
Service-Related Information: Feedback on our services, conversations for quality assurance and training, and any other information you voluntarily provide.
When you travel or attend an event with us, you may disclose “Sensitive Personal Data” (e.g., health information or dietary restrictions). We only process this data to the extent permitted by law or with your explicit consent. You are not required to provide us with any sensitive personal data, but doing so allows us to provide you with a more tailored experience.
We may collect your personal data from third-party partners like travel agencies, tour operators, public databases, and social media sites. If you provide us with personal data about other people (e.g., your children or companions), you confirm that you have the authority to do so and that you permit us to use their information for the purposes outlined in this policy.
Your personal data is collected in several ways:
During Business Interactions: We may collect data when our team has had contact with you or your company at trade shows or other networking events.
Booking and Reservation: Our trade partners who use our services are required to provide specific personal data about their clients to secure reservations.
Events: If you organize an event with us, we collect specifications such as your name, contact details, event date, guest count, and length of stay.
Feedback and Communication: We collect data you voluntarily share in surveys, and through various communication channels like email, text, or messaging apps (e.g., WhatsApp).
Social Media: We may collect information when you engage with our social media pages (e.g., Facebook, Instagram), including photos you share and profile information based on your privacy settings.
External Sources: We receive data from other sources like travel agencies, airlines, and credit card partners to complete your booking.
We use your personal data for the following purposes:
To Fulfill a Contract: To process your reservation and fulfill your orders as part of our agreement with you.
For Legitimate Business Reasons: To provide superior customer service, ensure the safety and security of our services, and protect our business operations. This also includes responding to your inquiries and using anonymized data to improve our services and develop new features.
To Comply with Legal Obligations: To meet legal processes, respond to government inquiries, and enforce our terms and conditions.
With Your Consent: To communicate with you during your travels and process any sensitive data you have provided to us (e.g., dietary restrictions).
For Vital Interests: In emergency situations where it is impossible to obtain your consent, we may process your data to protect your vital interests or those of others.
No Sharing or Selling: We will not rent, sell, or share your personal data without your consent, except as outlined in this policy.
We may share your personal data with third parties in the following situations:
Hotels and Accommodation Providers: Your data is shared with hotels and other properties to fulfill your reservation request. Please note that these third parties have their own privacy policies. You can object to your data being retained by them by contacting us via email.
External Partners: We may share your data with partners and advisors, including financial institutions, auditors, and credit card issuers.
Travel-Related Services: Your data may be shared with airlines and other travel partners to help you book a complete travel package. This policy does not apply to information you provide to third parties on your own.
Social Media: If you use our social media features, we may share your data with your friends and the social media provider based on your settings. We are not responsible for the privacy practices of other users or social media platforms.
Legal Obligations: We may disclose your data to comply with a legal request, enforce our terms, or protect the rights, property, or safety of our company, guests, or others.
We use automatic data collection technologies to gather statistical (non-personal) information about your Browse activities. This includes details of your visits to our site, traffic data, your IP address, operating system, and browser type.
Essential Cookies: These are necessary for our website to function properly, enabling you to make bookings and purchases.
Customer Experience Cookies: These help us provide a personalized online experience by tracking your preferences and Browse behavior.
Marketing Cookies: These cookies help us and our third-party partners deliver relevant advertisements and offers to you.
You can learn more about cookies at http://www.allaboutcookies.org/. If you wish to prevent data from being exchanged with social networks via our site, you must log out of the respective social network before visiting our site. You can also opt out of cookies through your browser settings.
Your personal data is stored on our servers. Some of your data will be processed and stored by relevant third-party partners, including:
Technology and Data Management Partners: To help us administer our services.
Customer Support Partners: To assist with bookings and requests (e.g., live chat).
Travel Partners: Such as airlines, hotels, and insurance companies, so they can provide the services you've booked.
Payment Facilitators: To process payments and prevent fraud.
While we use commercially appropriate security measures to protect your data, no method of transmission over the internet is 100% secure. You acknowledge this inherent risk, especially when communicating with us via unencrypted email.
Our services may contain links to websites not owned or controlled by us. This policy applies only to the information we collect through our services. It does not apply to the privacy practices of any third parties. If you provide information to any other third party, their rules regarding data collection will apply.
Commercial Emails: We may send you marketing emails that contain instructions on how to unsubscribe. If you have previously opted in to receive marketing, you can change your mind at any time by emailing us at info@goldentrailtravel.com. Please note that unsubscribing from marketing emails does not unsubscribe you from transactional messages related to your account or bookings.
Under applicable laws and regulations, you may have the right to:
Access: Request access to your personal data and information on how it is processed.
Rectify or Erase: Request to correct or delete incomplete or inaccurate data.
Restrict: Prevent us from continuing to process your data under certain circumstances.
Object: Object to the processing of your data, particularly for marketing purposes.
Data Portability: Request to have your personal data transmitted to you or another data controller.
Withdraw Consent: Withdraw your consent at any time if we are processing your data based on your consent.
You can exercise these rights by contacting us via email at info@goldentrailtravel.com. In some jurisdictions, you may also have the right to file a complaint with a supervisory authority.
Our services are not intended for use by anyone under the age of 16 without adult supervision. We do not knowingly collect personal data from children under 16. If we inadvertently acquire such data, we will not intentionally provide it to any third party. A parent or guardian can contact us to request the deletion of any data collected from a child under 16.
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the date of the update. If we make significant changes, we will notify you through a notice on our website homepage. Your continued use of our services after any amendments constitutes your acknowledgment of these changes.
If you have any questions or comments about our privacy practices or this policy, please contact us by email at info@goldentrailtravel.com.
